Thank you for your purchase. You have made the right choice.
However, if you are not completely satisfied with your purchase for any reason, you may request for a refund at any time within 48 hours of making the payment or the starting of your job, whichever is earlier.
Please see below for more information on our refund policy. Please note that your payment is recognized by Varal only when it reaches the designated Varal bank account.
You will receive an email once the purchase is processed. You will also be assigned a Sales Assistant (SA), who will confirm when your job starts. You can contact your SA at any time if you have any questions regarding the service ordered. Your SA will also be in contact with you during the progress of your work.
- You may request for a full refund of the transferred amount within 48 hours of making the payment or the starting of your job, whichever is earlier. Your refund may be less due to currency reconversion losses and charges levied by the payment gateway.
- If the payment has been deducted from your credit card, and does not reach the Varal bank account, Varal will be responsible for discussing the issue with the payment gateway and will attempt to resolve the issue. However the amount will be refunded only when the matter is resolved.
- There are certain situations where only partial refunds are granted:
If Varal has already started the work, partial refund of the amount will be made by deducting the expenses already incurred and Varal Service Charges applicable. The payments made to Varal’s vendors for your order will be refundable only to the extent Vendor agrees. Varal will do its best to get back the maximum extent.
Your refund will be processed once Varal approves the request. The decision will be made within 7 working days. Normally a credit will be applied to your credit card or original method of payment, within 7 days.
All refunds requested by the client, will be net of the transfer charges and currency reconversion losses.
If the refund is initiated by Varal, because of any jurisdiction policy changes, the full amount net of transaction charges will be refunded to your bank account or credit card.
For bank account transfers, it takes 5 business days for the refund to be processed and 7-15 business days for the refund amount to show up in your account. However these are estimates and it is not in our hands how long the bank takes to process the transfer.
Credit card refund transfers may take up to a month and depending on the policy of your credit card company.
Late or missing refunds
If you haven’t received a refund for your bank account transfer yet, first check your bank account again. The expected time for the refund to reflect in your bank account is 7-15 days from the day of requesting for the refund.
Then you may contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time for overseas transfers before a refund is posted.